Venus Chain

With our Lifetime Warranty, you can shop with confidence knowing that any jewelry experiencing color loss will be promptly replaced. Our commitment to quality extends even further with our cutting-edge PVD coating technology, which ensures that the gold plating remains intact over time. Unlike standard coatings, our gold color plating is 10 times thicker, providing exceptional durability against daily wear and tear. So, rest assured that your jewellery will maintain its lustrous appearance for years to come, backed by our unwavering guarantee.

Although our jewellery is designed to resist water, lotions, and perfumes, it may gradually lose its shine due to exposure to everyday elements like dirt, dust, and buildup from skincare products. Prolonged use under such conditions can lead to a duller appearance over time. To restore its brilliance, we advise cleaning your items with a soft cloth and ethyl alcohol. Please note that our lifetime color warranty does not cover instances of dullness or darkening caused by these factor

Not only does our jewellery boasts exceptional durability and aesthetic appeal but also prioritises your comfort and well-being. Stainless steel is inherently hypoallergenic, making it an ideal choice for those with sensitive skin or metal allergies. The PVD coating process further enhances this hypoallergenic property, creating a barrier that minimises skin irritation and allergic reactions. You can wear our jewellery with confidence, knowing that it is gentle on your skin and suitable for prolonged wear. Your comfort and satisfaction are our top priorities, and we are dedicated to providing you with pieces that not only look great, but also feels comfortable and safe to wear.

Our PVD stainless steel coated jewellery is crafted with precision and care, utilizing advanced technology to ensure exceptional durability and longevity. The PVD coating process not only enhances the aesthetic appeal of the jewelry but also provides superior protection against everyday wear and tear. Unlike traditional coatings, our PVD coating is known for its resilience, offering resistance to scratches, tarnishing, and fading. We stand behind the quality of our products and are confident that our PVD stainless steel coated jewellery will exceed your expectations in terms of both style and durability. With our commitment to excellence, you can trust that your jewellery will maintain its beauty for years to come. It's also fully recyclable too.

No you will not get any green marks from our jewellery. We have done rigorous tests and ensured the highest standards. This is also covered in our no green marks warranty.

Thank you for considering placing an order with us! Our commitment is to ensure prompt delivery of your items. We strive to dispatch all orders within 24 hours of receiving them.

For customers in the UK, we offer free delivery on orders exceeding £45.

Your order will be shipped via Royal Mail's Tracked 48 service, which typically delivers within 2-3 working days. You'll receive detailed tracking information via email, empowering you to monitor your delivery every step of the way.

Should you require faster shipping, we also offer an upgrade to Tracked 24 service for a faster delivery experience.

For international orders, we provide both tracked and untracked shipping options. Delivery times vary between 5-7 working days, depending on the destination. Orders exceeding £75 qualify for free international shipping.

We're here to ensure your shopping experience is seamless and enjoyable. Thank you for choosing us! Please remember there may be shipping delays outside of our control.

Absolutely! We understand that sometimes returns are necessary, which is why we offer a straightforward return policy. If you need to return an item, you have 14 days from the date of receipt to do so. Simply contact our customer support team. They will be happy to assist you with the process.

Please note that there are a few exceptions to our return policy. custom items and sale items cannot be returned. Additionally for hygiene reasons, we are unable to accept returns on earrings.

Your satisfaction is our priority, and we're here to make the return process as easy as possible for you. If you have any questions or concerns, please feel free to reach out. Our team is always ready to help!

Unfortunately, once an order has been placed, we are unable to accommodate changes or cancellations.